This Privacy Policy explains how Tokyo Family Inc. (株式会社東京ファミリー), which operates RealEstate.jp, collects, uses, shares and protects your personal information when you visit our website, contact us, attend our events or use our services. We handle personal information in accordance with Japan’s Act on the Protection of Personal Information (APPI) and other applicable laws.
1. Who we are
Business operator: Tokyo Family Inc. (株式会社東京ファミリー), trading as RealEstate.jp
Address: 1-9-14 Azabudai, Minato-ku, Tokyo, Japan (東京都港区麻布台1丁目9番14号)
Contact: sales@realestate.jp
2. Personal information we collect
• Contact and inquiry forms: your name, email address, phone number, the type of property you are interested in, your residency status in Japan, marital status, employment type, years at your current company, annual income, budget, and any message you send us.
• Seminar and event registrations: your first name, last name, email address and phone number.
• Newsletter sign-ups: your email address.
• Communications: information you share with us by email, phone, messaging apps or in person, for example when we discuss a property purchase or a mortgage with you.
• Photos and videos taken at our seminars and events (see section 4).
• Website usage data: information collected automatically through cookies and similar technologies, such as pages visited, approximate location, device and browser type, and how you arrived at our site (see section 5).
3. How we use your information
We use your personal information only for the following purposes:
• To respond to your inquiries and provide real estate brokerage and related consultation services, including advice on property purchases and financing.
• To register you for seminars and events, confirm your attendance and send you related information.
• To introduce you to banks, lenders, legal professionals and other partners when you ask us to, so they can help with your purchase or mortgage.
• To send you our newsletter and information about future seminars, properties and services. You can unsubscribe at any time.
• To share photos and videos from our events on our website and social media channels (see section 4).
• To understand how our website is used and to improve our website, content and services.
• To comply with our legal obligations and to protect our rights.
4. Photos and videos at our events
We take photos and videos at our seminars and events. These may be published on our website and on our social media channels, including Instagram, Facebook, LinkedIn and YouTube, and used in our marketing materials.
If you do not want to appear in photos or videos that are publicly shared, please let a member of our team know at the event, or email us at sales@realestate.jp before or after the event. We will do our best to avoid photographing you and, if you appear in content that has already been published, we will remove it or make you unrecognisable on request.
5. Cookies and analytics
Our website uses cookies and similar technologies to make the site work and to help us understand how visitors use it.
We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect information such as the pages you visit, how long you stay, your approximate location and the device you use. This information is processed by Google and used to produce statistics about website activity. Google’s use of this data is described in Google’s Privacy Policy.
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Some parts of the website may not work as intended if cookies are disabled.
6. Third-party services
We use trusted service providers to run our website and services. They process personal information on our behalf and only for the purposes described in this policy:
• Framer (website hosting and website analytics)
• Formspark (receiving and storing form submissions, including seminar registrations and newsletter sign-ups)
• Google (Google Analytics, and Google Maps for showing our location)
• YouTube (embedded videos), which may set its own cookies when you play a video
Some of these providers store or process data outside Japan, including in the United States. Where we provide personal information to a third party in a foreign country, we do so in accordance with the APPI. You can contact us for more information about these providers and the countries involved.
7. Sharing your information
We do not sell your personal information. We will not provide your personal information to third parties without your consent, except:
• when we entrust the handling of personal information to service providers as described above;
• when you ask us to introduce you to banks, lenders or other partners in connection with a property purchase or mortgage;
• when required by law, or when necessary to protect a person’s life, body or property and it is difficult to obtain your consent;
• in connection with a merger, business transfer or other succession of our business.
8. How we protect your information
We take appropriate organisational, personnel, physical and technical security measures to protect your personal information against loss, unauthorised access, alteration and disclosure, and we supervise our staff and service providers who handle it.
9. How long we keep your information
We keep your personal information only for as long as necessary for the purposes described in this policy, or as required by law. When it is no longer needed, we delete it or make it anonymous.
10. Your rights
Under the APPI, you may ask us to disclose the personal information we hold about you, to correct, add to or delete it, to stop using it or providing it to third parties, and to disclose records of any provision to third parties.
To make a request, please email sales@realestate.jp. We may ask you to confirm your identity before we respond, and we will reply within a reasonable period. To stop receiving our newsletter, use the unsubscribe link in any email or contact us.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Tokyo Family Inc. (株式会社東京ファミリー) / RealEstate.jp
1-9-14 Azabudai, Minato-ku, Tokyo, Japan
sales@realestate.jp